TVSource Installation Error wd my cloud mirror

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TVSource Installation Error wd my cloud mirror

Postby mrcashback » Wed Nov 12, 2014 3:21 pm

DVB Link is one of the advertised / included installer packages on the my cloud mirror, and it installs just fine using the built in installer on the my cloud. But, then when trying to install TVsource 5.0 from within the dvblink auto installer, I just get an "installation error" with no further detail, same thing if I download manually.... everything else within dvblink seems to install just fine, but not the tvsource package...
Dvblink is not very useful to me without a way to get TV signals in from the USB stick.... is there a trick to make this work?
Last edited by mrcashback on Thu Nov 13, 2014 11:55 pm, edited 1 time in total.
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Re: TVSource Installation Error wd my cloud mirror

Postby the_man » Thu Nov 13, 2014 9:25 am

Please give more information - model of your NAS, which version you have installed dvblink server, and whether can you please set log level to info, reproduce the issue and attach zipped log file here?
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
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Re: TVSource Installation Error wd my cloud mirror

Postby mrcashback » Thu Nov 13, 2014 11:52 pm

My Nas is a WD My Cloud Mirror 4TB on the latest firmware release 1.05.21
Version 5.0 of DVB Link is installed on the NAS

Dvblink for dreambox installs fine, dvblink for iptv installs fine, but dvblink tvsource does not install, a dialog box pops up saying "error" and the message within it says "installation error".... this is the same for automatic install and manually uploading the installer for the WD ex2 & ex4 installers
I've set log level to info, and here's the log file immediately after attempting the auto install which failed
dvblink-log-20141114-0914.zip
(10.85 KiB) Downloaded 480 times
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Re: TVSource Installation Error wd my cloud mirror

Postby the_man » Fri Nov 14, 2014 10:31 am

I am sorry, but the WD My Cloud Mirror is not supported by DVBLink Server. As for WD ex2 & ex4 i just check with latest firmware 1.05.21, all work correctly.
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
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Re: TVSource Installation Error wd my cloud mirror

Postby mrcashback » Fri Nov 14, 2014 12:04 pm

the_man wrote:I am sorry, but the WD My Cloud Mirror is not supported by DVBLink Server. As for WD ex2 & ex4 i just check with latest firmware 1.05.21, all work correctly.

Which makes me wonder why WD have included the dvblink installer in the apps list on the my cloud mirror
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Re: TVSource Installation Error wd my cloud mirror

Postby Oberon » Fri Nov 14, 2014 12:27 pm

Would it be possible for you to provide TeamViewer access to the PC from which we can access this NAS to have a look what is happening?
This NAS is not on the compatibility list, but probably uses the same architecture as EX2, so it should work.

Thanks.
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Re: TVSource Installation Error wd my cloud mirror

Postby Oberon » Fri Nov 14, 2014 1:02 pm

Just thought that another possibility may be that you get a corrupt installation package for tvsource.
Can you please try to re-download dlp from our website and repeat the installation?
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Re: TVSource Installation Error wd my cloud mirror

Postby mrcashback » Fri Nov 14, 2014 2:18 pm

Oberon wrote:Just thought that another possibility may be that you get a corrupt installation package for tvsource.
Can you please try to re-download dlp from our website and repeat the installation?

This is very possible.... every time I download the .dlp manually I get a 'download interupted' error from explorer and have to resume, so, corruption is definitely possible.... This happens every time for me for TV source but the other installers all download fine....
I've tried using the nas interface to perform the download instead now too, but that seems to be resulting in a different file size every time the download completes, which tells me this might be the issue..
Is there an alternate download link anywhere to retry downloading the ex2 and ex4 versions??
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Re: TVSource Installation Error wd my cloud mirror

Postby mrcashback » Sat Nov 15, 2014 3:02 am

Scratch that... problem solved...... download had to be corrupt...... after repeatedly downloading the same file over 100 times, I eventually got one that worked and wasn't corrupt.... No idea why it was only happening to the tvsource download and none of the others, but.... using the ex2 download on the my cloud mirror, it works now! Thanks for the help!
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