tripleStick 292e on ReadyNAS not recognize

DVBLink TV Server for NetGear NAS is discussed here!

tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Sun Jun 28, 2015 10:33 pm

Hello,

sorry I'm new to this DVBLogic 'logic' :=)
I plugged a freh new tripleStick 292e in the back of my NetgGear RN2120v2 and installed from the Apps sections the "DVBLink TV Server" and upgraded to its latest version aka 5.1.0.
The Server (Apps) starts correctly and I installed the "DVBLink TVSource" package (to 5.1.0) and registered fine for the trial version.

1.DVBLink_Products.jpg
1.DVBLink_Products.jpg (125.15 KiB) Viewed 7137 times



Licence says its activated but since then, I have a popup saying 'Installation issues' something like I've properly installed the TVSource package but there is no source...
It seems my tripleStick is not recognized (See attached screenshot below) because the 'Source' section looks... empty !

2.DVBLink_Sources.jpg
2.DVBLink_Sources.jpg (124.72 KiB) Viewed 7137 times


Anybody could help me to resolve this issue please ? How can I know if my triplestick is working ?
I restarted : rebooted reinstalled several time but no change :(

Thx a lot in advance
Thomas
ThoOom
 
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Re: tripleStick 292e on ReadyNAS not recognize

Postby the_man » Mon Jun 29, 2015 6:53 pm

I'm sorry to say, but i did not find your NAS in the list of supported. But anyway:
- be sure that your tuner is connected into usb 2.0
- then please, set log level to info, restart dvblink server, go to TV Source tab
- attach zipped log file here

To be sure that it is not hardware issue, you can with PCTV software on windows.
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Thu Jul 02, 2015 10:31 pm

Hello,

thanks for the advice.
Attached are the logs. Hope it will help
anybody in the forum can confirm or not if my NAS Hardware is compatible ?


Thx a lot in advance
Thomas
Attachments
dvblink-log-20150703-0801.zip
with the correct log file !
(16.4 KiB) Downloaded 180 times
ThoOom
 
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Fri Jul 03, 2015 8:27 am

Unfortunately this NAS is indeed different from the supported RN1xx and RN3xx NAS models.
We will check if we can do anything here, but it will take some time.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Sun Jul 05, 2015 8:45 pm

oh OK.
do you think this is a hardware problem ?
just to understand, because when I received my NAS, there was plenty of advertising for dvblogic products....
why so much ad if this is not supported ? and why is it possible to install the DVBproduct if I can't plug this USB device ?

how much 'time' do you think it will take to support my NAS ?
Just to need, otherwise I return my USB triplestick and go for another solution.

Thx in advance,
Thomas.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Mon Jul 06, 2015 12:30 pm

It is not a hardware problem. It is just that this particular NAS is not compatible with DVBLink (yet at least). The compatible NAS models are listed on our webpage - http://dvblogic.com/en/software/netgear/ - and include RN102xxx, RN104xxx, RN312xxx, RN314xxx, RN316xxx, RN516xxx products.

You can definitely return the stick - it will not be supported by DVBLink on this NAS. But we will have a comparable alternative offering for this NAS within 1-2 weeks.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Sat Jul 25, 2015 1:28 pm

Hi,

I would like to know, if by chance you did a DVBTV software update for my NAS RN2120v2 ?
or if the 'comparable offer' is now available (I don't know what you where refering to) ?

Thx a lot in advance for your help,
Thomas
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Sat Jul 25, 2015 2:04 pm

Lately released DVBLogic TVButler is compatible with this NAS. Please also install latest dvblink v5.5.0 for it to be recognised and work properly.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Mon Jul 27, 2015 3:32 pm

Thx a lot

is there any comparison between the TVButler and the triplestick function ? how can i find the differences ?
is the tvbutler stick available in a 'public' store (like amazon, ...)
ThoOom
 
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Mon Jul 27, 2015 3:39 pm

The sticks are identical in the functionality, except for an important difference: TVButler uses special drivers, which are immune to firmware updates and kernel changes.
Currently stick is available from our webstore and from elv.de. We will make it available in more e-tail stores coming weeks.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Mon Jul 27, 2015 5:24 pm

thx a lot, it looks really good
Last question for the licence. The TVButler stick alone is sold around 60€ when the package including the TVSource licencing is 100€
bying on line it looks like the TVSource is 25$..

60+25 << 100 is there any difference I'm missing between the 2 licences ?
+ it looks weird as you don't know the shipping cost before it goes to the paypal confirmation, which is quite embarrassing.
ThoOom
 
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Mon Jul 27, 2015 5:28 pm

Where have you seen a price of 25usd?
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Mon Jul 27, 2015 6:43 pm

The overview of the shipping costs is available as a link on a shopping basket page.
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Re: tripleStick 292e on ReadyNAS not recognize

Postby ThoOom » Mon Jul 27, 2015 8:03 pm

Hi again,

sorry I was looking at the raspberryPi licence (the one selected by default...) : http://dvblogic.com/en/dvblink/raspberr ... k-tvsource

on Netgear (but I still can't find my model version in the licence) this is 50€ ... [http://dvblogic.com/en/dvblink/netgear-arm-marvell-r6/dvblink-tvsource]


I'm afraid but on the Basket page i See only this "Overview of the hardware shipping costs per country can be found here." but ther eis no link to know the price. Only the 'Continue' button, 2 times, send you to the paypal login page. After login, PaypAl ask for confirmation, the amount is stille the same, only AFTER confirmation you discover the 9€ shipment cost that has been SILENTLY added to the paypal balance.

I have all the screenshot at your disposal for information (Private please or email, not on forum)
ThoOom
 
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Re: tripleStick 292e on ReadyNAS not recognize

Postby Oberon » Mon Jul 27, 2015 8:20 pm

Thanks for letting is know. We will fix the link tomorrow. It is a brand new website and it still has some issues.
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