Missing info, Adviser (DK)

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Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 10:57 am

Hi!

I installed TV Adviser (DK) a couple of weeks ago, since the TimeFor.TV subscription is soon running out.
I think there's something missing.
I'm not sure if it's wrong settings, corrupted database, or something else.
I can't see any pattern in it. On different channels, different program-types, different times, there's missing info in the text (description of the program). See examples in the pictures.
I've checked the homepage of the channel, TimeFor.TV, and the epg-stream on my tv, and there is full descriptions there.

Episode-numbers: Like "Season 3, Episode 302": is that a new way of descriping episodenumbers? It used to be "Season 3, Episode 02".

Please let me know, if there's any logs, or other things you need.
Missing_info.png
Missing_info.png (149.97 KiB) Viewed 5281 times

Missing_info.png
Missing_info.png (149.97 KiB) Viewed 5281 times

Missing_info.png
Missing_info.png (149.97 KiB) Viewed 5281 times
Attachments
Episode_numbers.png
Episode_numbers.png (34.75 KiB) Viewed 5281 times
Missing_info_2.png
Missing_info_2.png (11.91 KiB) Viewed 5281 times
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Re: Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 11:08 am

If this info is useful:

I'm on a Synology DS412+, DSM 5.2-5644 Update 1,
DVBLink server v. 5.5.0 Build 11998
DVBLink TV Adviser (DK) v. 5.5.0 build 11892
DVBLink TV Source v. 5.5.0 build 11943

Logfile:
https://www.dropbox.com/s/lws5xzhxe197b ... 6.zip?dl=0
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Re: Missing info, Adviser (DK)

Postby the_man » Mon Dec 07, 2015 11:39 am

It are the right EPG data.
Unfortunately some of the TV Shows don't have long description.
If there is very poor epg data for some channels, you can combine the EPG data from different EPG sources ( from TVAdviser and from EIT )

And the log files look good. The only thing i saw in your log files are " CDLTSEPGServiceList::AddSection. Invalid last table id (96)" strings It is background EIT scanner that produces this kind of errors when EIT packets are malformed.
If you are not using EPG from the stream, you can safely disable EIT scanner.
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Re: Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 12:31 pm

I can't believe I've paid a whole year for this, if this is the standard info. :(
I know I could have signed up for 3 months only, but since I expected the data to be at least as good as TimeForTv (since the price is almost doubble), i didn't hesitate to sign up for a whole year.

I really think you should look around to get other sources for the EPG data you are using.
As it is now, it is close to useless, and I really wish that there were an alternative to this! :(

If you look at these two screenshots of the same program, one from your TV Adviser and the other from the programs own website, there's a huge difference. I think about one third of all the programs have this lack of info.
Is this really what I can expect (and what I have paid for)???

Missing_info_2.png
Missing_info_2.png (11.91 KiB) Viewed 5267 times


Missing_info_2.png
Missing_info_2.png (11.91 KiB) Viewed 5267 times
Attachments
Info_from_webpage_DR3.png
Info_from_webpage_DR3.png (20.46 KiB) Viewed 5267 times
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Re: Missing info, Adviser (DK)

Postby Oberon » Mon Dec 07, 2015 12:40 pm

We will check with our EPG info supplier id this is a "normal" situation or just a temporary hickup.
As for subscription - you can always ask for a refund at info at dvblogic.com.
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Re: Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 12:44 pm

Thanks for that.
But it's not temporary, since it's the same situation since I bought the subscription 4-5 weeks ago.

It's nice that I can have my money back - but what is the alternative to Adviser??
TimeFor.TV os closing down at new year.
And I don't know about other providers.

If I use EPG from the stream, i don't get episode-numbers.
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Re: Missing info, Adviser (DK)

Postby Oberon » Mon Dec 07, 2015 12:47 pm

What are the channels that are affected the most? And the programs?
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Re: Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 1:48 pm

The worst are: DR3 - no description on any program in the next 8-10 hours.
TV2 Danmark HD (Nord): About one third of the programs are missing discription (in the next 8-10 hours). I really don't see a pattern, but maybe: If there's a picture in the box, then there's no discription (not always - but often).
In movies, there's almost always a picture - and almost always no discription.

I almost only watch/record from these Danish channels (DR 1, DR 2, DR 3, DR K, TV2 Danmark HD(Nord)). And the problem is there on all these channels.
I just checked one of the Swedish channels, and one of the programs (a movie) had the same problem.

I saw some other topics in the forum, where a corrupt DB could cause problems. Could it be that here too?

Just to mention: When I installed Adviser, I had TimeFor Tv installed too. But a couple of weeks ago, I completely uninstalled Adviser and installed again, to see if that solved the problem. It didn't :(

Let me know, if you need more info, or maybe want my DB for inspection/repair.
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Re: Missing info, Adviser (DK)

Postby pdom » Mon Dec 07, 2015 2:44 pm

BTW: Are there any other fellow Danish Adviser (DK) users, who experience the same problems??
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Re: Missing info, Adviser (DK)

Postby bphhm » Fri Dec 11, 2015 10:17 pm

I'm in the same situation as you looking for a replacement for Timefortv. So can only encourage the guys at DVBLogic to develop a stable tool, and I will try out the TVadvisor.

Have been a happy TVsource user for years and am happy to spend the money for a (hopefully) stable EPG solution.
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Re: Missing info, Adviser (DK)

Postby pdom » Wed Dec 16, 2015 5:36 pm

Any news on this subject?
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Re: Missing info, Adviser (DK)

Postby PeterSloth » Wed Dec 16, 2015 7:54 pm

I am also using timefortv (Yousee in DK) and therefore I am looking for a new EPGLoader too.
Looking at the comments in this thread, I think it would only be fair to everyone that DVBLogic provides an update on the serious issues mentioned.
According to your web site we can expect to get the following metadata (subject to actual availability for each program):

◦Name
◦Short description
◦Start time and duration
◦Episode title, season and episode number
◦Actors/directors/writers/producers/guests
◦Thumbnail, genre, release year, star rating, premiere and repeat flags

Will you fix your product or will you just leave it as is and then offer your customers the option of getting their money back if they are not satisfied?
I think that these are relevant questions which deserve an answer :wink:

thanks

Peter
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Re: Missing info, Adviser (DK)

Postby Oberon » Wed Dec 16, 2015 7:56 pm

The product is generally good and we are working on the issues found. If you are not satisfied you can always ask for refund.
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Re: Missing info, Adviser (DK)

Postby pdom » Tue Dec 22, 2015 10:39 am

Hi Oberon!

Did you hear back from your EPG-provider?

I'm still having same issues with the meta-data (is that what it is called?).
Especially the channel DR3 - the EPG data from that channel is basicaly useless.
Look at todays program here in the attached screen dumps.

I came to think, if maybe I have a corrupt database?
I've seen other people having problems with the Adviser, and a repair of the database solved it for them.

I've looked at the guide for repairing the DB, but I'm not very comfortable with doing it myself.
Could I have some help to do it?

And BTW: Getting my money back is not an option, since there is no real alternative. I would rather have a working system.
Attachments
Program_data.png
Program_data.png (51.7 KiB) Viewed 5140 times
DR3_Adviser.png
DR3_Adviser.png (12.42 KiB) Viewed 5140 times
DR3_webpage.png
DR3_webpage.png (29.08 KiB) Viewed 5140 times
pdom
 
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Re: Missing info, Adviser (DK)

Postby pdom » Wed Dec 23, 2015 10:29 am

Today the EPG for the channel DR3 is a total disaster.
Wrong times, wrong programs, missing info!

The pictures shows screendumps: One with the EPG-source set to Adviser, and the other with EPG-source set to Stream.
When I set it to Stream, it shows correct programs and -times. But then I miss info like Actors, productionyear, episodenumbers, and so on.
I checked the Stream-info with a couple of online program-guides - like the channels own webpage (http://www.dr.dk) and TimeforTV, and they are the same.

I'm hoping for a solution soon - this is driving me christmas-crazy!
Attachments
From_Adviser_DR3_HD.png
From_Adviser_DR3_HD.png (12.05 KiB) Viewed 5110 times
From_Stream_DR3_HD.png
From_Stream_DR3_HD.png (15.25 KiB) Viewed 5110 times
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