DVBLink Package Center: error connecting

Post your questions about DVBLink products running on Windows platform here!

DVBLink Package Center: error connecting

Postby ote » Sat Nov 19, 2016 8:26 pm

Hi,

I just upgraded from DVBLink Server 5.5 to 6.0 and am now trying to also install TVSource. However, I cannot connect with the Package Center and get the "Error connecting to the server. Click here to retry." warning. In the server log, I find the following:

2016-Nov-19 19:21:46:
2016-Nov-19 19:21:46: ==============================================================
2016-Nov-19 19:21:46: Logging is started
2016-Nov-19 19:21:46: ==============================================================
2016-Nov-19 19:21:46: [I] DVBLink server product id: 189954c1-29ae-4b7c-bea8-14a98884a565
2016-Nov-19 19:21:46: [I] ---------------------------
2016-Nov-19 19:21:46: [I] Installed DVBLink products:
2016-Nov-19 19:21:46: [I] DVBLink Server, 6.0.0, 13310
2016-Nov-19 19:21:46: [I] ---------------------------
2016-Nov-19 19:22:21: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:21: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:21: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:27: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:28: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:50: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029
2016-Nov-19 19:22:50: [E] http_comm_handler::SendGETRequest. HttpSendRequest has returned with error 12029

I am aware that when still using the 5.5 version, I already could not connect with Package Center (so there seems to be an issue with my installation). This is why I fully uninstalled the previous version, removed/renamed the old directory and installed freshly. Unfortunately, that did not help.

Firewall is not the issue, I already turned it off. Same behavior is found in Firefox, Internet Explorer and the DVBLink Configuration tool.

I really would like to have the Package Center feature back. In case I need a workaround, could you please also send me the link to the TVSource package? I could not find that on the web page.

Thanks!
OTE
ote
 
Posts: 5
Joined: Sat Nov 19, 2016 8:17 pm


Re: DVBLink Package Center: error connecting

Postby the_man » Tue Nov 22, 2016 2:09 pm

Please set log level to info, restart DVBLink server, reproduce the issue, download and attach zipped DVBLink log files here.

Information on how to set log level and download log files can be found on wiki
https://dvblogic.com/wiki/index.php/How ... _log_files
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
Posts: 4664
Joined: Mon Dec 02, 2013 1:11 pm

Re: DVBLink Package Center: error connecting

Postby ote » Wed Nov 23, 2016 11:58 pm

Hi,

Attached are the info level log files.

I somehow suspect that the server tries to use some currently inactive network connection instead of the one that actually can reach the internet. Is that possible?

Anyway, thanks a lot for your help

Ote
Attachments
tmp_29911-dvblink-log-20161123-2350-1850132568.zip
(16.05 KiB) Downloaded 75 times
ote
 
Posts: 5
Joined: Sat Nov 19, 2016 8:17 pm

Re: DVBLink Package Center: error connecting

Postby the_man » Thu Nov 24, 2016 10:31 am

Sorry, but log files are not with the Info level.
Anyway there really something wrong with the network as the DLNA server can't start as well.
Please be sure you have set the Info level and restart the server before reproduce the issue.

Also make a repair of the database:
https://dvblogic.com/wiki/index.php/How ... er.db_file

And be sure you have a actual date/time on the server machine.
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
Posts: 4664
Joined: Mon Dec 02, 2013 1:11 pm

Re: DVBLink Package Center: error connecting

Postby ote » Thu Nov 24, 2016 11:58 am

OK, I'm a bit confused...
Isn`t the android app based on DLNA service? This is working (except that I also do not see the logos, like some other postings around)!

What I did:
- reset the recording directory to the new location and repair database - check
( I suppose the the directory was lost when I reinstalled manually some days ago)
- I did check that the log-level was set to info, restarted the whole computer (not only server), tried to access the Package Center and saved the log file -> see attached 1147 log - check
- I did also set the log level to "extended info", restarted the server, again tried to access Package Center -> see attached 1149 log - check
Anyway, I don't see much more than the original HttpSendRequest error 12029.

Regarding the time - are you talking about the system time of the Windows 7 laptop on which the server runs? That should be OK (and also seems to make sense when you look at the log file name).
Attachments
dvblink-log-20161124-1149.zip
(37.09 KiB) Downloaded 69 times
dvblink-log-20161124-1147.zip
(43.56 KiB) Downloaded 64 times
ote
 
Posts: 5
Joined: Sat Nov 19, 2016 8:17 pm

Re: DVBLink Package Center: error connecting

Postby the_man » Thu Nov 24, 2016 1:37 pm

Yes the code - 12029 means
ERROR_INTERNET_CANNOT_CONNECT
The attempt to connect to the server failed

It really could be firewall and/or antivirus software.
Anyway you may download (at the Download tab of the dvblogic.com ) and install manually the required package (*.dlp).
https://dvblogic.com/wiki/index.php/How ... stallation
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
Posts: 4664
Joined: Mon Dec 02, 2013 1:11 pm

Re: DVBLink Package Center: error connecting

Postby ote » Thu Nov 24, 2016 2:29 pm

Do you have any idea, why it fails or what I could do to use Package Center?
Turning off both the firewall and the antivirus software did non help. The results is both negative in Firefox and Internet Explorer.
On the other hand, I am not aware of any other network issue on the computer.

Manually installing the dlp packages did work, but I would really like to use the Package Center.
E.g. from the forum it seems that there is already a 6.0.1 server available, which I cannot download yet.
Generally, it would make updating and maintaining the installation much easier.

The 12029 error is quite unspecific. Is there any chance to get more information on which network connection is used,
or which address the server tries to connect to (so that I could ping manually to check for errors)?
ote
 
Posts: 5
Joined: Sat Nov 19, 2016 8:17 pm

Re: DVBLink Package Center: error connecting

Postby ote » Sun Jan 08, 2017 2:19 pm

Hi!

Sorry to come back to this question, as the underlying issue (cannot connect to package center) could not really be resolved. I have given up fixing this issue, as information from the log file is too vague and I don't know what to do (reinstallaing everything also did not help...).

Anyway, I also still see streaming instability issues from time to time and would at least like to make sure, that I have the most recent software installed. As I cannot - for obvious reasons - check automatically for the most recent releases, could you please help me finding out the current versions and help me to obtain packages for manual installation?

I run a windows 7 (32bit) system with currently
DVBlink Server 6.0.0 (build 13310)
DVBlink TVSource 6.0.0 (build 13310)

Could you please provide me links to the most recent builds - on the web page I can only find the ones that I have installed, but the forum indicates there are more recent versions available.

Again thanks a thousand times.
ote
ote
 
Posts: 5
Joined: Sat Nov 19, 2016 8:17 pm

Re: DVBLink Package Center: error connecting

Postby the_man » Wed Jan 11, 2017 12:11 pm

Here is a screenshot with latest build info.
All data at the dvblogic.com at the Downloads section
Attachments
Screenshot-306.jpg
Screenshot-306.jpg (223.8 KiB) Viewed 2226 times
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
Posts: 4664
Joined: Mon Dec 02, 2013 1:11 pm


Return to DVBLink Server on Windows platform

Who is online

Users browsing this forum: No registered users and 1 guest