configuration page broken

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configuration page broken

Postby deathraider2000 » Thu May 14, 2015 6:57 pm

Hi,
I did not since when, but I am not able to call the configuration settings using the browser.
In the web server log the following message is written:
[14/May/2015:18:25:51] HTTP
Request Headers:
REFERER: http://localhost:39876/products/
HOST: localhost:39876
CONNECTION: Keep-Alive
Remote-Addr: 127.0.0.1
ACCEPT: text/html, application/xhtml+xml, */*
USER-AGENT: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; Touch; rv:11.0) like Gecko
COOKIE: dvb_sources_new_ignore=tv; cfg_extend=true
ACCEPT-LANGUAGE: de-DE
ACCEPT-ENCODING: gzip, deflate
[14/May/2015:18:25:51] HTTP Traceback (most recent call last):
File "C:\Program Files (x86)\DVBLogic\DVBLink\web_server\lib.zip\cherrypy\_cprequest.py", line 645, in respond
response.body = self.handler()
File "C:\Program Files (x86)\DVBLogic\DVBLink\web_server\lib.zip\cherrypy\lib\encoding.py", line 188, in __call__
self.body = self.oldhandler(*args, **kwargs)
File "cpjinja.py", line 60, in __call__
File "C:\Program Files (x86)\DVBLogic\DVBLink\web_server\lib.zip\cherrypy\_cpdispatch.py", line 29, in __call__
return self.callable(*self.args, **self.kwargs)
File "helper.py", line 353, in wrapper
File "serversettings.py", line 159, in index
File "global_keeper.py", line 84, in ext_port
RuntimeError: IDS_INTERNAL_ERROR

Could you help me?
Let me know if you need any more information
deathraider2000
 
Posts: 9
Joined: Tue May 05, 2015 11:02 pm


Re: configuration page broken

Postby the_man » Fri May 15, 2015 10:01 am

As i understand you cann't connect to dvblink web interface, do you?
First of all disable firewall and antivirus if if there are any.
Try to restart dvblink server (you can do it in Task manager, under services tab, find dvblink_server)
Then try to cannect to web interface.
Also you can download a new dvblink installation and make an update.
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Re: configuration page broken

Postby deathraider2000 » Fri May 15, 2015 1:21 pm

Thank you for the reply.
I could use every page of the web interface, but not the settings where I could import and export the settings for example.
I could use the epg, and all configuration for channels and other stuff.
So it is not a port problem. The error begin after march update, before there was no problem.
I thought a new installation will fix it also, but I would prefer to get another solution, cause i have 8 tuners and all the stuff with xmlEPG setup. Is it possible to export the settings without using the settings/configuration page? But what if I have an error in the configuration xml which is again present after new install and import?
One think I notice is that in the configuration xml is a update section, where version 4.6 is listed, but I use 5.0 and 5.1 since a long time. I manually removed the whole update tree in the config, but no result.
The server runs on Windows Server 2012 R2.
I don't remember any change, only the upgrade to the march release of dvblink.
I first installed the updates 11400 for tvsource and connect server. After that the update for dvblink server. Since then tvsource version shown is 1120x again, but when I try to upgrade it shows that 11400 is installed. Repair also doesn't help.
Perhaps this was my problem and caused the settings page to not work anymore.
Please help me, everything which helps me not to reinstall and config the whole server is welcome.
All other thinks runs very well with Kodi
deathraider2000
 
Posts: 9
Joined: Tue May 05, 2015 11:02 pm

Re: configuration page broken

Postby the_man » Mon May 18, 2015 8:21 am

Ok, i have a few questions and tips for you.
- as i understand you have had dvblink 4.6, but then you have deleted server and DVBLink folders after reboot, then you have installed dvblink v5.0 and updated it to v5.1, Am i right?
- i need some log files from you:
    - stop dvblink server
    - open file dvblink_configuration.xml by path C:\Program Files (x86)\DVBLogic\DVBLink
    - edit next line <log_level>3</log_level>
    (enter number 3 instead 1)
    - save file
    - start dvblink server, wait 10-15 minutes and reproduce the issue
    - attach zipped dvblink_server.log and dvblink_webserver.log here
    (log file are placed by path C:\Program Files (x86)\DVBLogic\DVBLink )
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
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Joined: Mon Dec 02, 2013 1:11 pm

Re: configuration page broken

Postby deathraider2000 » Mon May 18, 2015 9:19 am

yes you are right with the update path i did.
please find the logs in the attachement
Attachments
dvblink_server-Logs.zip
DVBLink Logs
(15.63 KiB) Downloaded 109 times
deathraider2000
 
Posts: 9
Joined: Tue May 05, 2015 11:02 pm

Re: configuration page broken

Postby the_man » Tue May 19, 2015 9:17 am

Unfortunately there are no other way to make backup file except doing it at Settings tab.
Please, try to download new dvblink server installation file one more time, stop dvblink server, make server update. It may solve the issue.
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
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Joined: Mon Dec 02, 2013 1:11 pm

Re: configuration page broken

Postby deathraider2000 » Thu May 21, 2015 12:54 pm

I tried it, but the error still exists...
Is there an tool to check the config files it they are valid?
Are there any dependencies to other Software (.net etc.) ?
deathraider2000
 
Posts: 9
Joined: Tue May 05, 2015 11:02 pm

Re: configuration page broken

Postby the_man » Thu May 21, 2015 2:14 pm

I'm sorry to say but most probably only way for you to make it work correctly, it is to make a full reinstall of dvblink server. It's really pity, that you haven't made a dvblink setting backup file.
NETGEAR RNDU2000; Synology DS112j, DS 212j, DS213+, DS 712+; Western Digital WD ex2; Asustor AS3, RPI2 ...
PCTV 460,461e,292e; TT 4400, 4650CI;DVBSKy S960; DD octopus net; Inverto sat2ip multibox; TBS DVB-C ...
the_man
 
Posts: 4696
Joined: Mon Dec 02, 2013 1:11 pm


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